![]() The router took two weeks or repeated calls to get delivered. But I jsut discovered it is not unlimited data it is only 15 GB. We had to chase up everything on the plan except the mobile phone connection, that did go ahead OK. Their staff are obviously paid for each idiot they sign up to a contract as we were signed up three times by different people who couldn't find the previous contract or said the new one was better. I assume they pay them to not allow reviews to try to hide the fact their servicie is so bad. The experience is one of dealing with a totally ludicrous incompetent company and I am even more annoyed as I can't write a review on Google. I have never experienced any customer service like this before. I am concerned they might cut off my internet connections while carrying on charging me, if I don't pay, and so I am thinking of giving up and paying the 43 euros I owe them. When I have asked to have a copy of the contract with my signature and a date, they have refused. At no point have they offered to investigate how the unwanted contract started. Sometimes they ring me, and remain silent. They often just drop the call when I am speaking. They are ringing me up, demanding I recite my NIE number to them to intimidate me I assume. ![]() ![]() But over the last year and a half Movistar have continued to harass me about the two unpaid bills for the contract and phone number that I never ordered. I have carried on paying 100+ euros a month for my two internet connections, which is fine with me. So I cancelled the two invoices via my bank's internet banking app. I had to talk for an hour with one of their support staff on the telephone in the shop before managing to cancel the contract I asked her whether I could get a refund on the two invoices I had already paid, and the lady said she couldn't do that. I went into one of their shops with some documentation about my contracts with them, and the shop staff refused to help me. In April 2019, I noticed that Movistar had starting billing me 21 euros a month for a telephone contract, a 'Contrato 5', that I had never ordered or signed. I pay for the two internet connections with two invoices per month from Movistar by direct debit. One of the contracts includes 2gb per month for two mobile phones, and I use only one of those. I have contracts with Movistar for two internet connections in two apartments. The chaps that came from their contractor were spot on, helpful, friendly and the job was completed in less than 20 minutes If want a good fast service then sign up, if customer service is paramount stay well well away After finally telling them I was going to Orange and driving all the way to the shop, I got a call while standing in the queue to say could the engineer come today. Took over a month to transfer my line after requedting as much online - initially told the request had failed as the new house did not have fibre (that's turned out not to be true) but even then it took more than 2 weeks to for them to sort the order out. If you do need assistance try the community they were fairly quick and helpful as are the chaps on messenger. Don't bother calling the helpline as you will get absolutely nowhere with the staff less than willing to listen or to help - even have been told "that's what it says on my screen" and "its quicker to cancel your service and to sign up for a new one than it is to transfer your line". It is sad that a large company offering decent mobile and internet services can be so appalingly bad at customer service. Great product - World's worst customer service
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